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Returns & Refunds

1

আপনার Sodaimart অ্যাকাউন্টে সাইন ইন করুন, নিচ থেকে "My Account" এ ক্লিক করুন.

2

"আমার অর্ডার" বিভাগটি নির্বাচন করুন এবং সমস্ত দেখুন-এ ক্লিক করুন।

3

আপনি যে আইটেমটি ফেরত দিতে চান তা চয়ন করুন এবং ক্লিক করুন "প্রত্যাবর্তন শুরু করুন"

4

আপনার পছন্দসই অর্থ ফেরত পদ্ধতি নির্বাচন করুন

5

উপলব্ধ সহ রিটার্ন ফর্ম পূরণ করুন রিটার্ন অপশন (পিকআপ/ড্রপ-অফ)

ডেলিভারি মোড রিটার্ন মোডালিটি
ডোরস্টেপ ডেলিভারি পিকআপ/ড্রপঅফ
পিকআপ/ড্রপঅফ গ্রহণের স্থান
6

পণ্যের সাথে নিরাপদে আপনার রিটার্ন প্যাকেজ প্যাক করুন মূল এবং অক্ষত প্রস্তুতকারকের মধ্যে আপনাকে বিতরণ করা হিসাবে প্যাকেজিং। আপনার অর্ডার লিখুন নম্বর এবং রিটার্ন ট্র্যাকিং নম্বর স্পষ্টভাবে বাইরের দিকে প্যাকেজের পাশে।

7

আপনার নিকটতম ড্রপ-অফ পয়েন্টে যান বা অপেক্ষা করুন আমাদের পিক আপ পরিষেবা দ্বারা সংগ্রহ. হস্তান্তর করার সময় আপনার প্যাকেজের মাধ্যমে ড্রপ-অফ স্টেশন/পিকআপ এজেন্টের কাছে, অনুগ্রহ করে সোডাইমার্ট রিটার্ন অ্যাকনলেজমেন্ট পেপার সংগ্রহ করুন এবং ভবিষ্যতের রেফারেন্সের জন্য এটি সংরক্ষণ করুন।

8

নিশ্চিত করুন যে আপনি আপনার অর্ডার নম্বর লিখেছেন এবং সেই সময়ে আপনার প্যাকেজে ট্র্যাকিং নম্বর ফেরত দিন ড্রপ অফ আপনি আপনার রিটার্ন ট্র্যাকিং দেখতে পারেন নম্বর যত তাড়াতাড়ি আপনি অনলাইন রিটার্ন পূরণ করেছেন ফর্ম এবং আপনার ফেরত অনুরোধ লগ.

Conditions for Returns

1.

The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

2.

The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

3.

The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

4.

While you return the item at our hub, please collect the Sodaimart Return Acknowlegement Form from the Hub and fill it in by yourself. Keep one copy to yourself and we will keep another copy of it for the record.

Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.

Returns Policy

1

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Sodaimart app or website. Return request must be raised within 14 days for Sodaimart items, or within 7 days for non-Sodaimart items from the date of delivery.

2

For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.

3

For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

1

Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)

2

Delivered product is incomplete (i.e. has missing items and/or accessories)

3

Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)

4

Delivered product is does not match product description or picture (i.e product not as advertised)

5

Delivered product does not fit. (i.e. size is unsuitable)

Returns Policy per Category

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories

Change of Mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sodaimart's assessment.

Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Sodaimart if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories

Change of Mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sodaimart's assessment.

Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Sodaimart if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories

Change of Mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sodaimart's assessment.

Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Sodaimart if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

Conditions for Returns

1.

The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.

2.

The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.

3.

The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Sodaimart packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.

NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process. While handing over your package to Drop-Off station/ Pickup Agent, please collect the Sodaimart Return Acknowledgment paper and reserve it for future reference.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

Issuance of Refunds

1

The processing time of your refund depends on the type of refund and the payment method you used.

2

The refund period / process starts when Sodaimart has processed your refund according to your refund type.

3

The refund amount covers the item price and shipping fee for your returned product.

Refund Types

Sodaimart will process your refund according to the following refund types
1

Refund from returns - Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.

2

Refunds from cancelled orders - Refund is automatically triggered once cancelation is successfully processed.

3

Refunds from failed deliveries - Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.

Payment Method Refund Option Refund Time
Debit or Credit Card Debit or Credit Card Payment Reversal 10 working days
Equated Monthly Installments Debit or Credit Card 10 working days
Rocket (Wallet DBBL) Mobile Wallet Reversal / Rocket 7 working days

Note: Maximum refund timeline excludes weekends and public holidays.

Modes of Refund Description
Bank Deposit The bank account details provided must be correct. The account must be active and should hold some balance.
Debit Card or Credit Card If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Sodaimart, please contact your personal bank.
bKash / Rocket / Nagad Mobile Wallet Similar to bank deposit, the amount will be refunded to the same mobile account details which you inserted at the time of payment.
Refund Voucher Vouchers will be sent to the customer registered email ID on Sodaimart and can be redeemed against the same email ID.

Important Note:

1

In case of any refund, the received cash back amount, if any, will be adjusted with the refund amount.

2

The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.

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