1. How can I initiate a return?
You will have to share your order number (from the order confirmation email or SMS) with us, along with the reason for your return. Note that returns are not allowed for certain categories (e.g.: Innerwear & Lingerie); this information is displayed under the Returns tab on the product page.
2. What is the time period within which I can return a product?
The window within which you can return a product varies as per partner brand policy. This information is available under the Returns tab on the product page.
3. When are returns not possible?
Returns are not possible in cases where the brand partner has mandated a no-return policy, or for hygiene reasons.
However, all our products are covered under a brand warranty, so get in touch with SodaiMart Care for any manufacture warranty claims on the product.
4. What are self-courier returns?
Unfortunately, if a pick-up facility is not available for your pin code, we will request you to courier the products you want to return to us. Please share your airway bill details/copy with us, and we’ll refund the courier charges to you as per the returns policy, after the product has passed our quality checks..
5. How should I pack my product for the return?
When you return a product, please ensure that it is in its original condition and original packaging. Also include the original box, as part of the return package. We can’t refund or exchange products if their tags/labels or seals have been tampered with – so do be careful. If you need the product code, it’s mentioned on the barcode label on the tag.
6. Can I get a replacement for the product I’ve ordered?
In case you do not find the product to your satisfaction and want to return or replace it, so get in touch with SodaiMart Care for assistance.
7. Can I return a part of my order?
Yes, you can. To return part of your order:
Returns cannot be made for orders placed using a combination offer or which were placed as a part of a single product (multi-packs).
8. When I return a product, do I have to return the free gift that I got with it?
Yes. Any freebies or combo offers that were received with an order will also need to be returned along with the original product.
9. What is the pick-up process for the return of a product?
It takes 24-48 hours to process a return request, once we receive it from you. If your request is accepted, a pick-up will be arranged in 3-5 working days, depending on your location.
10. Can I cancel my return request and choose to keep the product?
Please get in touch with SodaiMart Care for assistance in such a case. Alternatively, you can inform our logistics partner of your decision to keep the product when he comes to pick it up..
11. This is not what I ordered. How do I replace it?
If all or part of your order does not match the product description, please get in touch with SodaiMart Care as soon as possible with images of the product received. You can also initiate a return.
12. What is the time frame within which I can initiate a return?
Please refer to the Returns tab mentioned on the product page.
13. When are refunds possible?
A refund is possible if the product is returned under the conditions prescribed in our Returns Policy found under the Returns tab on the product page, and meets our quality check. If all or part of an order is cancelled, we will refund the amount paid, along with any taxes or shipping charges.
14. What is the mode of payment for refunds?
In case of pre-paid transactions, we will refund the amount to the account used to place the original order. In case of a COD order, SodaiMart Care will get in touch to collect your bank account details and then process the refund. You will receive your refund amount within 7 business days after we receive the product and complete our quality checks.
15. What are the steps to receive a wire-transfer of the refund amount?
In case of a COD order, SodaiMart Care will get in touch with you to collect your bank account details, which will help us process the refund to your account. Refunds cannot be made to third party accounts. This means that the name on your SodaiMart account and bank account must match.
16. Can I change the mode of payment for my refund?
The refund amount will be transferred via NEFT transfer to the account that was used to pay for the order. In case of a COD order, we will refund the amount via NEFT transfer to your bank account as well. If the transaction fails, we will get in touch with you for alternate bank account details.
17. How will I know that my refund has been initiated?
We will send you an SMS and email confirming the initiation of your refund. Your refund should reach you within 3-4 working days after receiving the notification, depending on your bank/mode of transaction.
18. I still haven’t got my refund. Why?
On the off-chance that there is a delay in your refund, please get in touch with SodaiMart Care and we will ensure a quick resolution.